AAS Management – Computer Support Specialist (212-21)

Program: Management
Award: Associate of Applied Science
Length: 69 credits, 4 semesters
Program is designed for both part-time and full-time students.

Specialization: Computer Support Specialist
Plan Code: 212-21
Lead Faculty: Robert Tureman

Purpose: The Management program is designed to provide a basic foundation in Management. This includes, but is not limited to, financial, legal, planning and selling aspects of the Management field. Upon completion of the program, the student should possess the basic skills to enter various Management positions.

Program Student Learning Outcomes: Upon successful completion of the AAS Management program, students will be able to:

  • Demonstrate oral and written presentation skills unique in the business community.
  • Apply leadership, ethical standards, and team building skills necessary for managerial positions in the 21st century
  • Conduct a personal SWOT analysis for a career as a business manager.
  • Design a comprehensive business plan for a future small business venture.
  • Demonstrate the ability to use technology in analyzing and solving business problems.
  • Use basic computation skills to analyze and solve business problems requiring the use of mathematics.

In addition to the Management student learning outcomes, students completing various specializations will be able to integrate the advanced computer concepts using a productivity software suite.

The General Business Management Specialization is designed to provide the basic management and communication skills for the position of general manager. Emphasis on supervision, accounting, economics, law and communication prepares the student for the many aspects of general management. Successful graduates will possess the necessary skills for entry into a variety of management positions.

The Marketing Management Specialization is designed to provide a basic foundation in marketing management. This includes financial, legal, planning and selling aspects of the field. Upon completion of the program, the student should possess basic skills to enter various marketing and sales positions.

The Hardware and Software Support Specialization is designed to provide the student with preparation for a career in hardware and software. The importance of studying computing in the context of business is that the student has an area to start applying computer problem solving and methodology. Upon completion of the program, students should possess basic skills to enter a variety of computing jobs in computer support services including PC repair and Installation Repair Technicians. Students may also use this program as a step toward advanced study in specialized areas of computing such as the Hardware and Software Aspects of Networking Specialization. Students who complete this program should be prepared to take the A+ industry certification exam. The student will have also studied some material covered in other industry certification exams, such as the certification tests offered by Microsoft. In addition, students may choose to study for the CISCO CCNA Exam.

The Computer Support Specialist Specialization trains students to provide technical assistance, support, and advice to customers and other users. This occupational group includes technical support specialists and help-desk technicians. These troubleshooters interpret problems and provide technical support for hardware, software, and systems. They answer telephone calls, analyze problems using automated diagnostic programs, and resolve recurrent difficulties. Support specialists may work either within a company that uses computer systems or directly for a computer hardware or software vendor. Increasingly, these specialists work for help-desk or support services firms, where they provide computer support to clients on a contract basis. In smaller firms, the support specialists will solve a variety of computing problems to help businesses serve their customers.

Occupational Objectives: Microcomputer Support Specialist, Information Technical Support Specialist, Computer Sales Representative, Office Computing Liaison, Skills Upgrading for Office Personnel, Office Automation Specialist, Management Trainee, Supervisor, Personnel Generalist, Department Head, Personnel Supervisor, Administrative Assistant, Human Resources Manager, Bookkeeper, Independent Shop Owner/Manager, Computing Resource Consultant, Technical Resource Consultant, Install / Repair Technician, Cisco Routing Support Specialist, Networking Technician, Junior Network Administrator, E-business account manager, Network Administrator, E-business support technician, Sales Representatives, Sales Managers, Department Managers, Marketing Managers, Floor Managers, Buyers, Technical Support Specialist, Help Desk Technician

Admissions Requirements: In addition to the General Admission requirements of the College, entry into the Management curriculum requires proficiency (as determined by required Admissions testing) in basic arithmetic and English. Students who after testing are not proficient in both these subjects will be required to take developmental courses before they are permitted to enroll in any Management program courses (BUS & MKT).

Computer Support Specialist (212-21)
Sample Schedule
Fall Term
BUS 100 Introduction to Business 3
ENG 111 College Composition I 1 3
HLT Health/Physical Education 1
MKT 100 Principles of Marketing 3
MTH 121 Fundamentals of Mathematics1 3
SDV 100 College Success Skills 1
BUS 241 Business Law I 3
Total Semester Credits 17
Spring Term
AST 205 Business Communications 3
ITE 130 Introduction to Internet Services2 3
ITN 101 Introduction to Network Concepts2 3
Elective ECO, HIS, SOC 3
ECO 120 Survey of Economics or ECO 201 3
ITE 115 Introduction to Computer Applications and Concepts 3
Total Semester Credits 18
Fall Term
ACC 211 Accounting I1 3
Elective ITE, AST, or CSC 3
ITE 140 Spreadsheet Software2 3
BUS 236 Communications in Management1 3
AST 141 Word Processing I 3
ITE 215 Advanced Computer Concepts 3
Total Semester Credtis 18
Spring Term
BUS 125 Applied Business Mathematics 3
ACC 212 Principles of Accounting 3
ITE 160 Fundamentals of E-Commerce2 3
ITE 150 Database Software2 3
Humanities ___ Humanities elective 3
HLT/PED Health or Physical Education 1
Total Semester Credits 16
Total Credits 69
1.Students are encouraged to select MTH, ENG and ACC courses with the help of the IT faculty. Students may benefit by taking transfer level MTH, ENG and ACC sequences based on personal goals. Transfer students should consider taking ENG 112 in place of BUS 236.
2.Students must complete all major courses with a grade of “C” or better.