Computer Support Specialist (221-299-09)

Award: Certificate in Career Studies

Gainful Employment

Option: Computer Support Specialist

Length: Twenty-seven (27) Credit Hours

Lead Faculty/Program Head: Renee Felts, Robert Tureman

Purpose: The Computer Support Specialist Career Studies Certificate trains students to provide technical assistance, support, and advice to customers and other users. This occupational group includes technical support specialists and help-desk technicians. These troubleshooters interpret problems and provide technical support for hardware, software, and systems. They answer telephone calls, analyze problems using automated diagnostic programs, and resolve recurrent difficulties. Support specialists may work either within a company that uses computer systems or directly for a computer hardware or software vendor. Increasingly, these specialists work for help-desk or support services firms, where they provide computer support to clients on a contract basis. In smaller firms, the support specialists will solve a variety of computing problems to help businesses serve their customers.

Occupational Objectives

  • Skills Upgrading for Office Personnel
  • Technical Support Specialist
  • Help Desk Technician
  • Microcomputer Support Specialist
  • Office Automation Specialist
  • Office Computing Liaison
  • E-business account manager
  • Network Administrator
  • E-business support technician

Admission Requirements

Students must meet general admission requirements established by the College. General keyboarding and computer skills are required.

Course Schedule

Course Number, Title, Credits

ITE 115 Introduction to Computer Applications and Concepts 3
ITE 130 Introduction to Internet Services 3
ITE 140 Spreadsheet Software 3
ITE 150 Database Software 3
ITE 160 Introduction to E-Commerce 3
ITE 215 Advanced Computer Applications 3
ITN 101 Introduction to Network Concepts 3
ITN 107 PC Hardware and Troubleshooting 3
ITN 106 Microcomputer Operating Systems 3
Total Minimum Credits 27