Management: Computer Support Specialist (212-21)

Award: Associate of Applied Science Degree

Major: Management

Specialization: Computer Support Specialist

Length: Variable (Designed for both part-time and full-time students)

Lead Faculty/Program Head: Renee Felts, Robert Tureman

Purpose: The management program is designed to provide a broad general education as preparation for any of the variety of positions and careers in business. This curriculum is designed to give the student the option of choosing any of the above-captioned areas of specialization. Upon completion of the program, students should possess basic skills in human relations and communications as well as an understanding of business operations.

Occupational Objectives

  • Microcomputer Support Specialist
  • Information Technical Support Specialist
  • Computer Sales Representative
  • Office Computing Liaison
  • Skills Upgrading for Office Personnel
  • Office Automation Specialist
  • Management Trainee
  • Supervisor
  • Personnel Generalist
  • Department Head
  • Personnel Supervisor
  • Administrative Assistant
  • Human Resources Manager
  • Bookkeeper
  • Independent Shop Owner/Manager
  • Computing Resource Consultant
  • Technical Resource Consultant
  • Install / Repair Technician
  • Cisco Routing Support Specialist
  • Networking Technician
  • Junior Network Administrator
  • E-business account manager
  • Network Administrator
  • E-business support technician
  • Sales Representatives
  • Sales Managers
  • Department Managers
  • Marketing Managers
  • Floor Managers
  • Buyers
  • Technical Support Specialist
  • Help Desk Technician

Admission Requirements

In addition o the General Admission requirements of the college, entry into the Management curriculum requires proficiency (as determined by required Admissions testing) in basic arithmetic and English. Students who after testing are not proficient in both these subjects will be required to correct and strengthen their deficiencies in any/all developmental courses before they are permitted to enrolling in any Management program courses (BUS & MKT).

Program Student Learning Outcomes

Upon successful completion of the AAS Management program students will be able to:

  1. Demonstrate oral and written presentation skills unique in the business community.
  2. Apply leadership, ethical standards, and team building skills necessary for managerial positions in the 21st century.
  3. Conduct a personal SWOT analysis for a career as a business manager.
  4. Design a comprehensive business plan for a future small business venture.
  5. Demonstrate the ability to use technology in analyzing and solving business problems.
  6. Use basic computation skills to analyze and solve business problems requiring the use of mathematics.

In addition to the Management student learning outcomes, student completing various specializations will be able to:

  • Specialization General Business Management (212-01): Develop an understanding of the impact of globalization on business and managerial decision making.
  • Specialization Marketing Management (212-04): Demonstrate management skills in leadership, team building and motivating a sales or marketing staff.
  • Specialization Hardware and Software Support (212-18): Evaluate and build a simple network.
  • Specialization Computer Support Specialist (212-21): Integrate the advanced computer concepts using a productivity software suite.

The Computer Support Specialist Specialization trains students to provide technical assistance, support, and advice to customers and other users. This occupational group includes technical support specialists and help-desk technicians. These troubleshooters interpret problems and provide technical support for hardware, software, and systems. They answer telephone calls, analyze problems using automated diagnostic programs, and resolve recurrent difficulties. Support specialists may work either within a company that uses computer systems or directly for a computer hardware or software vendor. Increasingly, these specialists work for help-desk or support services firms, where they provide computer support to clients on a contract basis. In smaller firms, the support specialists will solve a variety of computing problems to help businesses serve their customers.

Course Schedule

Sample Schedule

FIRST YEAR
Fall Term
BUS 100 Introduction to Business 3
ENG 111 College Composition I1 3
HLT Health/Physical Education 1
MKT 100 Principles of Marketing 3
MTH 121 Fundamentals of Mathematics1 3
SDV 100 College Success Skills 1
BUS 241 Business Law I 3
Total 17

Spring Term
AST 205 Business Communications 3
ITE 130 Introduction to Internet Services2 3
ITN 101 Introduction to Network Concepts2 3
Elective ECO, HIS, SOC 3
ECO 120 Survey of Economics or ECO 201 3
ITE 115 Introduction to Computer Applications
and Concepts 3
Total 18

SECOND YEAR
Fall Term
ACC 211 Accounting I1 3
Elective IT, AST, or CSC 3
ITE 140 Spreadsheet Software2 3
BUS 236 Communications in Management1 3
AST 141 Word Processing I 3
ITE 215 Advanced Computer Concepts 3
Total 18

Spring Term
BUS 125 Applied Business Mathematics 3
ACC 212 Principles of Accounting 3
ITE 160 Fundamentals of E-Commerce2 3
ITE 150 Database Software2 3
PHI 115 Practical Reasoning3 3
HLT/PED Health or Physical Education 1
Total 16

Minimum Credits Required 69

1 Students are encouraged to select MTH, ENG and ACC courses with the help of the IT faculty. Students may benefit by taking transfer level MTH, ENG and ACC sequences based on personal goals. Transfer students should consider taking ENG 112 in place of BUS 236.
2 Students must complete all major courses with a grade of “C” or better.
3 PHI 115 is a core competency capstone course and should be taken in the student’s last spring semester before graduation.