Hardware & Software Support Certificate (221-299-21)

Award: Certificate in Career Studies

Gainful Employment

Option: Hardware and Software Support

Length: Twenty-seven (27) Credit Hours

Lead Faculty/Program Head: Renee Felts, Robert Tureman

Purpose: Hardware and Software Support is designed to provide a business and computing background as preparation for a career in computing. The importance of studying computing in the context of business is that the student has an area to start applying computer problem solving and methodology. Upon completion of the program, students should possess basic skills to enter a variety of computing jobs in computer support services including repair and Installation Repair Technicians. Students may also use this program as a step toward advanced study in specialized areas of computing such as the Network Hardware and Software Support Specialization. Students that complete this program should be prepared to take the A+ industry certification exam. The student will have also studied some material covered in the the Exam 70-058: Networking Essentials, Network+, iNet+, and MCSE 70-270 – MS Windows XP Professional exams.

Occupational Objectives

  • Computing Resource Consultant
  • Help Desk Technician
  • Technical Resource Consultant
  • Install/Repair Technician
  • Computer Sales Representative

Admission Requirements

Students must meet general admission requirements established by the College. General keyboarding and computer skills are required.

Course Schedule

Course Number, Title, Credits

ITE 115 Introduction to Computer Applications and Concepts 3
ITE 140 Spreadsheet Software 3
ITE 160 Introduction to E-Commerce 3
ITE 215 Advanced Computer Applications 3
ITN 101 Introduction to Network Concepts 3
ITN 106 Microcomputer Operating Systems 3
ITN 107 Personal Computer Hardware and Troubleshooting 3
ITN 115 Windows 2003 Server 3
ITN 150 Networking Fundamentals and Introductory Routing-Cisco 3
Total Minimum Credits 27