Blackboard Help

For questions related to specific content in your online course, or course related questions, please contact your instructor. If you need a test or assignment reset, please contact your instructor. We cannot perform such a request without an instructor’s explicit permission.

If you are experiencing trouble with Blackboard, please submit a ticket through the online ticket system.

Enter in the address bar.

Click on “Paul D. Camp.”

Fill out the form with the requested information and be sure to choose “Blackboard” in the “with which product do you need support” section.

Click the “request support” button.

For immediate assistance, you make contact Zakary Wade at 757.569.6718 or When calling please have the information listed below readily available.

Your Name.

Your VCCS ID (username)


Your e-mail address.

Your date of birth.

The time of the error.

A brief description of what happened and what you were doing at the time the error occurred.

Any actual text that was displayed when the error occurred.

What internet browser you are using.

What Internet Service Provider you are using.

For assistance after normal office hours, please contact one of the lab assistants.
Franklin Campus at 757.569.6788
Suffolk Campus at 757.925.6318
PDCCC at Smithfield at 757.925.6343