Service Level Agreements

Computing Services at PDCCC includes Client Services Help Desk, Telecommunications/Network Services, Administrative Computing and Student Computing. Computing Services provides general-access computing and communications facilities for students, faculty and the entire college community. Our mission is to provide a single point of contact for the PDCCC community. We strive to empower our users with prompt, courteous and accurate technical support while upholding the computer policies and procedures of the VCCS.

Installation and Repair SLA

Network Management SLA

Student Information System & Administrative Information System/PeopleSoft SLA