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Noon Wednesday, November 22, 2017

The College will reopen Monday, November 27, 2017

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College Catalog: Business and Management: Customer Service

Program: Customer Service
Award: Career Studies Certificate
Plan Code: 221-251-19
Length: 16 credits
One semester for full-time students; variable for part-time students
Lead Faculty: Joe Edenfield

Gainful Employment Disclosure Information: Please see www.pdc.edu/future-students/gainful-employment/ to access gainful employment information for this program.

Purpose: The CSC in Customer Service is designed for those interested in customer service within the many sectors of public industry. This CSC has been developed to meet the community needs for individuals seeking a basic knowledge of business skills and to enhance the skills of the workforce at large.

Occupational Objectives: Customer Service Representatives, Sales Representatives, Sales Managers, Clerks, Administrative Assistants, Telemarketers, Retail Salespersons.

Student Learning Outcomes: Upon completion of this program, graduates will be able to:

  • Demonstrate oral and written presentation skills unique in the business community
  • Apply leadership, ethical standards, team building and interpersonal skills for internal and external customer support.
  • Use effective communication in business situations.

Admission Requirements: In addition to the general admission requirements of the College, entry into the Clerical Studies curriculum requires proficiency in basic arithmetic and English. Students who are not proficient in these subjects will be required to take developmental courses.

Customer Service CSC (221-251-19)
Required Courses and Credits
AST 205 Business Communications 3
BUS 108 Business Etiquette 1
BUS 110 Business Protocol 3
BUS 149 Workplace Ethics 1
MKT 170 Customer Service 2
MKT 260 Customer Service Management 3
MKT 271 Consumer Behavior 3
Total Program Credits 16