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College Catalog: Science, Technology, and Computing: Computer Support Specialist

Program: Computer Support Specialist
Award: Career Studies Certificate
Plan Code: 221-299-09
Length: Twenty-seven (27) Credit Hours
Lead Faculty: Robert Tureman

Purpose: The Computer Support Specialist Career Studies Certificate trains students to provide technical assistance, support, and advice to customers and other users. This occupational group includes technical support specialists and help-desk technicians. These troubleshooters interpret problems and provide technical support for hardware, software, and systems. They answer telephone calls, analyze problems using automated diagnostic programs, and resolve recurrent difficulties. Support specialists may work either within a company that uses computer systems or directly for a computer hardware or software vendor. Increasingly, these specialists work for help-desk or support services firms, where they provide computer support to clients on a contract basis. In smaller firms, the support specialists will solve a variety of computing problems to help businesses serve their customers.

Occupational Objectives: Skills Upgrading for Office Personnel, Technical Support Specialist, Help Desk Technician, Microcomputer Support Specialist, Office Automation Specialist, Office Computing Liaison, E-business account manager, Network Administrator, E-business support technician.

Admission Requirements: Students must meet general admission requirements established by the College. General keyboarding and computer skills are required.

Computer Support Specialist (221-299-09)
Required Courses and Credits
ITE 115 Introduction to Computer Applications and Concepts 3
ITE 130 Introduction to Internet Services 3
ITE 140 Spreadsheet Software 3
ITE 150 Database Software 3
ITE 160 Introduction to E-Commerce 3
ITE 215 Advanced Computer Applications 3
ITN 101 Introduction to Network Concepts 3
ITN 107 PC Hardware and Troubleshooting 3
ITN 106 Microcomputer Operating Systems 3
Total Program Credits 27