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College Catalog: Student Grievance Policy

The purpose of the Student Grievance Procedure shall be to provide equitable and orderly processes to resolve grievances other than grade appeals by students at Paul D. Camp Community College. Grievance procedures for appealing final grades in a course is described separately.

Definitions
Grievance – A grievance may be a difference or dispute between a student and a college employee with respect to the application of the rules, policies, procedures, and regulations of the College as they affect the student.

Student – A student is defined as one who is or has been duly and legally registered as either a full-time or part-time student at Paul D. Camp Community College.

Days – Days on which classes are regularly held by the College, unless otherwise defined.

This policy does not cover other complaints by students or the public (see Complaint Policy).

The grievance procedure must be initiated within two weeks (14 days) after the event giving rise to the grievance.

Procedures pertaining to student grievance include the following:

I. LEVEL I
The student with a grievance will first discuss the grievance with the person whom the student has a difference or dispute. Every reasonable effort should be made by both parties to resolve the matter at this level.

If the student is not satisfied with the disposition of his/her grievance at Level I, he/she should consult with the Dean of Student Services for direction in following the proper procedure. The Dean will explain the grievance procedure to the student and the importance of time elements, as well as investigate the information that has been reported by the student.

II. LEVEL II
The student may file a written grievance with the immediate supervisor of the employee within five (5) class days following his/her attempt to resolve the matter with the employee. Within five (5) class days of receipt of the written grievance, the supervisor will schedule a conference with the student and the employee in an effort to resolve the grievance. The supervisor within seven (7) class days after the conference shall prepare a report of the disposition of the matter with copies to the student and the employee.

III. LEVEL III
If the student is not satisfied with the disposition at Level II, within five (5) class days after receipt of the disposition from the supervisor the student may file a written appeal to the Vice President of Academic and Student Development. Within five (5) class days, the Vice President will set a date for a meeting of the appeal where a final resolution of the matter will be made. The Vice President shall within seven (7) class days after the meeting prepare a report of the disposition of the matter with copies to the student, the employee, the supervisor, and the student’s official file. The decision of the Vice President will be final.