HELP! The financial aid process can be a bit confusing. We understand. That’s why we have developed ways to help you get the answers you need. We provide you with live assistance from real people, a variety of online tutorials, and easy access to all your accounts- 24/7/365.
1-855-877-3918 This toll-free number will give you 24/7 access to support specialists who can answer financial aid questions in our new PDCCC Financial Aid and Student Accounts Support Center. If you are a parent calling to inquire about specific account information for your son or daughter, please have them on the line with you. If this is not possible, we will be able to speak about general information or processes only. Since educational records are protected from third-party disclosure by federal law, if it becomes necessary to get into account-specific details we will be pleased to refer you to a specialist that can determine if information can be released. Referrals are typically responded to within 1 – 3 business days.
Online support more your style? Click the button above to get to our self-help portal. There, you can browse articles, track your financial aid progress and even chat live with a support specialist.
The resources above will streamline your ability to get financial aid and student accounts questions answered over the telephone and online, but don’t forget that PDCCC’s helpful Financial Aid staff can still be found in their on-campus locations:
Franklin Campus located in room 125
P.O. Box 737
Franklin, VA 23851
Hobbs Suffolk Campus located in room 100A
P.O. Box 500
Suffolk, VA 23439
What is the name and title of the person responsible for Financial Aid disclosure information? How can I contact this person?