Customer Service and Sales
Associated Credential: Customer Service and Sales Certification
Dates: February 10 – March 12, 2020
Days/Times: Tuesday/Thursday, 5:00 – 9:00 PM
Location: Camp Workforce Dev. Center
100 North College Drive
Franklin, VA 23851
Instructor: D. Stokes
Tuition: $500 (includes textbook and 1 certification exam)
WCG Price: $167
Must be 16 years or older. No High School Diploma or GED required.
The Customer Service and Sales curriculum is designed to help entry-level sales and service associates learn skills related to frontline work in retail (or any industry that values customer service and sales skills). This course prepares you to take the NRF Customer Service & Sales certification exam (textbook and exam voucher covered in tuition fee).
Individuals taking the course will learn:
- Products and services
- Assessing and meeting customer needs
- Preparing for selling, gaining customer commitment and closing the sale
- The basics of store operations and inventory control
- The process of merchandising
- The importance of common employability skills
- Crafting a polished resume
New grants and scholarships will cover most costs for eligible students!
Visit Financial Assistance to learn more.
You can register and pay for your class at pdc.augusoft.net.
Registration Deadline for Non-credit Classes:
Participants enrolling into a non-credit class must have all registration documents and tuition fees submitted by 4:00 p.m. two (2) business days prior to class start date.
For more information, please contact Workforce Development at firstname.lastname@example.org or call 757.569.6050.