Customer Service & Sales HYBRID Class (40 Hours)
Class Days/Dates: Wednesdays/Thursdays, December 2, 2025 - January 15, 2026
Class Times: 4:30 - 8:30 PM*
Instructor: T.W. Parker
Location: Camp Regional Workforce Dev. Center, 120 North College Drive, Franklin, VA 23851
Tuition: $600
Workforce Credential Grant (WCG): $200
*Hybrid class will meet in person on Wednesdays only.
Customer Service & Sales ONLINE Class (40 Hours)
Class Date: Spring 2026
Instructor: S. Wallace
Tuition: $600
Workforce Credential Grant (WCG): $200
Customer Service and Sales Certification IN PERSON Class (40 Hours)
Class Date: Spring 2026
Class Days: Mondays, Wednesdays, & Fridays
Location: Camp Workforce Center – Franklin Campus
Instructor: A. Artis
Tuition: $600.00
Workforce Credential Grant (WCG): $200
The Customer Service and Sales curriculum is designed to help entry-level sales and service associates learn skills related to frontline work in retail (or any industry that values customer service and sales skills). Individuals taking the course will learn:
• Products and services
• Assessing and meeting customer needs
• Preparing for selling, gaining customer commitment and closing the sale
• The basics of store operations and inventory control
• The process of merchandising
• The importance of common employability skills
• Crafting a polished resume