Customer Service and Sales Certification

NRF logoThe Customer Service and Sales curriculum is designed to help entry-level sales and service associates learn skills related to frontline work in retail (or any industry that values customer service and sales skills).

Individuals taking the course will learn:

  • Products and services
  • Assessing and meeting customer needs
  • Preparing for selling, gaining customer commitment and closing the sale
  • The basics of store operations and inventory control
  • The process of merchandising
  • The importance of common employability skills
  • Crafting a polished resume

Associated Credential: Customer Service and Sales Certification
Dates: Spring 2019
Times: TBD
Certification Exam: TBD
Instructor: A. Artis
Tuition: $500 (includes textbook and 1 certification exam)
WCG Price: $167
Location: PDCCC Workforce Development Center
100 N. College Drive, Franklin, VA 23851

New grants and scholarships will cover most costs for eligible students!

Visit Financial Assistance to learn more.
You can register and pay for your class at

Registration Deadline for Non-credit Classes:
Participants enrolling into a non-credit class must have all registration documents and tuition fees submitted by 4:30 p.m. two (2) business days prior to class start date.

For more information, please contact Workforce Development at or call 757.569.6050.