Customized Training

PDCCC is proud to partner with business and industry to offer workplace training to maximize human resource capabilities and productivity by aligning the power of people and knowledge with the strategic goals of the organization.

Designed for executives, managers and employees, relevant modules and course content is created and presented in an engaging and lively format to produce measurable results in leading performance indicators of business success:

Productivity Retention Morale

Customer Service Excellence

  • Teamwork
  • Professionalism
  • Valuing Diversity in the Workplace
  • Ethics in the Workplace
  • Active Listening
  • Effective Communication: Verbal, Non-Verbal, Written
  • Winning Attitudes
  • Developing Positive Customer Relationships
  • Identifying and Understanding Customer Needs
  • The Art of De-escalation
  • Exceeding Customer Expectations
  • R-E-S-P-E-C-T
  • Professionalism
  • Time Management
  • Stress Management
  • Persuasion: Influence in Clarity
  • Teamwork Dynamics
  • Ethics in the Workplace
  • Valuing Diversity in the Workplace
  • Understanding Workplace Sexual Harassment
  • Critical Thinking and Problem Solving
  • Creativity: Inspiration vs Motivation
  • Collaboration


  • Understanding Organizational Values

Maintaining Healthy Workplaces

  • Sexual Harassment Awareness
  • Stress Management
  • Conflict Resolution and Avoidance

Adaption and Culture Shifts: Change Management

  • Time Management: Sustaining performance
  • Cultural Intelligence
  • Diversity of thought
  • Complex Problem Solving
  • Emotional Intelligence
  • Engagement
  • Social Media & Privacy in the Workplace

The Regional Workforce Development Center in Franklin, The Hobbs Suffolk Campus and PDCCC Smithfield can accommodate your workforce by large groups, small groups, in shifts, with options to train at your site or other remote locations.

Many large to small organizations and our industry neighbors have received affordable high-quality instruction. We begin with an assessment of your business needs.

Contact Della Stokes, Business and Industry Coordinator at or 757-569-6097.